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Luxescapes FAQ's


Common Questions and Answers:

 

Q: What sets Luxescapes apart from other companies around Greater Denver?

A: Luxescapes stands apart from other companies in several ways. We love what we do! We are a small, family owned company who truly care about our customers. Staying a smaller company allows us to spend the time needed with each customer to make sure we obtain all the details that each individual is wanting in their landscape. We customize each design to that client and their wants and needs. We love the push the envelope in design, and are creative so everyone receives a truly unique landscape. We help customers prioritize needs according to their budget, and won't reject anyone because of budget. We also have the ability to handle projects of all sizes and complexities. We employ talented and very detail oriented crews who have years of experience in the field. Everyone we employ must have an eye for quality and detail. Quality and satisfaction are is our number one concern.
 

Q: Is Luxescapes licensed and insured?

A: Luxescapes holds several different licenses in different municipalities throughout the Greater Denver Area which should cover most landscape projects. However, some projects may have unique licensing and/or permitting requirements depending on several factors, which we should be able to accommodate acquiring these. Luxescapes also holds a Nursery Registration as required by the Colorado Department of Agriculture for all Landscape Contractors installing plants. Luxescapes also holds a very comprehensive insurance policy covering General Liability, Auto, Worker's Compensation, and more. A certificate can be supplied upon request to our customers.
 

Q: What Affiliations and/or Organizations does Luxescapes belong to?

A: Luxescapes is an Accredited Business by the Better Business Bureau (BBB), and an active member of the Associated Landscape Contractors of Colorado (ALCC).
 

Q: What experience does Luxescapes have. How long has Luxescapes been in business?

A: Luxescapes has been in business since the beginning of 2006. We are a younger company, yet our employees have decades of experience in the landscape design and construction industry. Our projects range from small planting bed designs to elaborate outdoor living spaces rivaling substantial commercial type projects. Our experience allows us to focus on and manage each project individually regardless of size or scope. See our portfolio for examples of our work, or our list of services to see what we can do for you.
 

Q: What qualifications does Luxescapes employees have?

A: Our employees have several qualifications including Certified Landscape Technicians (CLT's), Degrees in Landscape Design and Installation, Degrees in Landscape Horticulture, as well as specialized training in landscape lighting, water features, paver and block installation, deck design and more.
 

Q: Are Luxescapes' prices competitive?

A: Absolutely! We offer high quality and a high level of service at competitive prices! Because we are a small company we are able to keep our overhead to a minimum, which allows us to pass on the savings to our customers. When compared with other legitimate and professional companies with similar caliber, capacity, and competence, our prices are very competitive and may even save you thousands! How else do we do it? We have narrowed our focus to residential design and installation services. Though we offer maintenance type services to our existing customers to uphold a high level of customer service, we do not maintenance types of services to just anybody. This allows us to become very focused and efficient at what we do, and ensures that our customers are well taken care of.
 

Q: Do you have your own crews, or do you use subcontractors?

A: Many Contractors hire 1099 labor to avoid paying benefits, taxes, or insurance. But this gives them little control over their turnover, schedules, commitments, and quality. On the Contrary, all of our employees are full-time W2 employees which helps us ensure that the quality of service and workmanship is consistent from project to project. Our uniformed employees have all the skill sets necessary to install everything in our list of services. The only subcontractors we hire are for specialized trades including gas, electrical, and stamped concrete, but only with full disclosure to the customer. This allows us to keep these prices down, while being able to be manage complex and exciting projects. We can also work in coordination along with other contractors hired directly by the customer, to ensure tight scheduling and efficient production.
 

Q: What warranty to you provide on your products and services?

A: We provide a one year warranty on all products and services we install. Many contractors only warranty their labor and will charge you for replacement materials or vice versa. We offer an all inclusive 1 year material and workmanship warranty for any project we do.
 

Q: How long will it take to complete my project?

A: Every project is different, both in size and scope, so each project schedule is different. Even two projects with the same price can take quite different time frames to complete based on the labor intensity. Through the design process we can give you a good idea of both when we can start, and when you can expect your project to be completed. We schedule our jobs by order, not by date... this is important because we will not pull off of a project to start a new one until the first is completed! This includes most change orders, however substantial changes or additions to a project will be scheduled as a new project at the next available slot as to not push other customers back in the schedule. The same crew that starts a project will also follow it all the way through completion.
 

Q: Do you have references I can call?

A: Yes. Out of respect for our past customers privacy, this list is only available to qualified potential customers upon request. However, anyone can view our customer testimonials, or view comments and reviews on our Facebook page.
 

Q: Who can I expect to be working with?

A: You can view BIO's of our staff who you will be communicating with. Your designer/sales person will be your main point of contact, and will follow your project all the way through completion to ensure proper interpretation of the design by the project foreman and crew.
 

Q: How much Return on Investment (ROI) can I expect from Landscaping?

A: Your home is an investment, and so is your Landscape. A professional landscape can increase not only the value of your home, but make your home more "sellable" (meaning less time on the market). Outdoor living spaces with outdoor kitchens, fire elements, lighting and more have become more and more appealing to home buyers. While actual figures vary, professional landscaping consistently brings a high ROI and has even proven to bring a higher recovery than a bathroom or even kitchen remodel! Don't believe us... Google it!
 

Q: Are your designs done by hand or on computer?

A: Our final designs are computer drafted. Customers will be able to submit these designs for review by their HOA or ARC if necessary. Digital records and archiving also allow us to store designs going back many years to recall for additional phases or future homeowners. However, much of the draft design process and concept designs may be done the old fashioned way with pencil and paper. Find out more about our Design Process.
 

Q: What is the difference between a Landscape Designer and a Landscape Architect?

A: This question has been a hot debate for the industry, because there can be several misconceptions about both sides. The Colorado Landscape Architects Practice Act (CRS 12-45-101) requires a License for Architects designing Commercial and Municipal Landscape Projects but created an exemption (12-45-118 1.d.) (page 10) for residential landscape design. For a very, very general summary: Much of the intent for this act was to establish and maintain educational, design, and safety standards for public areas. A degreed or Licensed Landscape Architect's educational focus is more specialized to larger scale projects which require more complex infrastructures usually pertaining to commercial or municipal type projects. This can include but is not limited to grading and drainage for entire developments, ADA accessibility, street-scaping, parking lot lighting requirements, large scale retaining wall design, hardscapes for heavy traffic areas, and much more. This is not to say that they cannot do residential design, but many architects focus is on a much different scale. With that said, much of a degreed Landscape Designer's educational focus is on residential projects which do not require substantial infrastructure. This means that Designers receive specialized education in horticulture, grading and drainage, irrigation, retaining walls, hardscapes, decks, lighting, water features, estimating, project management, and more (anything a residential project would require). However, either title is fully capable of designing residential projects, but you should always ask if they have a degree and what experience they have specifically to the type of project you are looking for.
 

Q: What is your design/build process?

A: Please visit our Process page to find out what to expect during the design and installation phases of your project.
 

Q: What services and products do you offer?

A: Please visit our Services page to find out what services and products we offer.